Posted 6 months ago

Technical Support

ManilaOn-siteContract

AI Summary

Provides Level 1 field and remote support for Lenovo ThinkSystem SR650 V3 servers, handling hardware replacements, diagnostics, and ticket documentation.

About this role

Provide Level 1 field support and Remote support for servers (SR650 V3).
Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.
Maintain documentation and ensure proper part return per Lenovo standards.
Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).
Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)
Basic physical installation and removal of hardware components (c/o Lenovo)
Follow Lenovo hardware manuals and ESD procedures.
Ticket updates and service documentation.

Requirements

Qualifications:

Bachelor's degree in Information Technology.
Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders.
Experience with Lenovo ThinkSystem SR650 V3 servers
Schedule: 8x5 Support
Fully Onsite (San Miguel, Manila)

Skills

ESD ProceduresFRUs/CRUs HandlingHardware DiagnosticsLenovo Field Replacement ProceduresLenovo ThinkSystem SR650 V3On-site SupportPower-on Self-Test (POST)Remote SupportServer Hardware Installation And ReplacementServer Service DocumentationTicketing SystemsVisual Inspection

Technical Support

About this role

Requirements

Skills

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