SwiftSku, Inc.YYC · W21
Posted 7 months ago
Technical Support Engineer
AhmedabadOn-site
AI Summary
A Technical Support Engineer provides technical assistance and troubleshooting to customers, resolving software and hardware issues while delivering high-level customer service.
About this role
About SwiftSku:
SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.
About the Role:
We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.
IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently
Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts
Location: On-site | Ahmedabad, Gujarat
Key Responsibilities/Requirements:
- Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
- Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
- Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
- Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
- Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
- Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
- Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
- Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Skills
Customer ServiceEnglishGujaratiHindiIT Help DeskOn-site SupportSoftware SupportTroubleshooting
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.