Technical Support Specialist

Overview
We are looking for a customer-focused Technical Support Specialist to join our team. You’ll be the first point of contact for clients, helping resolve technical issues efficiently while delivering an excellent support experience.

Key Responsibilities

• Provide customer-facing technical support via calls
• Troubleshoot issues related to integrations, API calls, and internal tools within SLA
• Perform technical triaging and clearly document issues for escalation to engineering when needed
• Collaborate closely with Onboarding, Activations, Content, and Customer Success teams
• Maintain accurate documentation, FAQs, and troubleshooting guides
• Work closely with direct managers to resolve the majority of customer issues

Requirements

• 1+ year of experience in a technical support or similar role
• Strong troubleshooting and problem-solving skills
• Experience using ticketing systems and soft-phone tools
• Basic understanding of APIs, integrations, and (preferably) POS or restaurant tech systems
• Excellent communication skills with the ability to simplify technical concepts
• Ability to thrive in a fast-paced, customer-facing environment
• Comfortable supporting customers across different regions and time zones
• Fluent in English and Arabic (experience supporting MENA customers over phone is a plus)

Preferred Profile

• Early-career professionals looking to grow in technical support
• Hands-on, detail-oriented, and proactive problem solvers
• Team players with a strong sense of ownership

Location

• Cairo