Telemarketer

INTRODUCTION:

Telecel Liberia Limited (TLL) is an Internet Service Provider offering premium high speed internet connectivity to Liberia. Our advanced network has earned its reputation for quality and effectiveness since 2019. In addition to our high-speed fiber network, we also offer customers webhosting, web development, and network security, at reasonable rates.

Learn More About Us: teleceliberia.com

BACKGROUND:

Telecel Liberia Limited is seeking a team of active and productive Telemarketers working remotely for a four (4) month contract to encourage new clients to sign up for Fiber and wireless internet services. This role is performance-driven, requiring proactive sales efforts and accurate, timely reporting to achieve a target of 1,000 new clients within 4 months. The position is commission based and salary is tied directly to performance. Additional marketing, operational, and administrative tasks will be asked of the Telemarketers based on management needs.

TERMS OF REFERENCE:

• Proactively sell Telecel Liberia’s FTTH and Microwave services to households and businesses.
• Generate leads through door-to-door sales, referrals, and local networking activities.
• Present and explain service packages, pricing, and benefits to potential clients to drive subscription sign-ups.
• Recruit and maintain monthly targets of at least 80 new clients, ensuring consistent progress toward the overall project goal.
• Collect complete and accurate client information for smooth onboarding and service activation.
• Maintain daily sales records, including leads generated, customer visits, and confirmed subscriptions.
• Submit weekly progress reports to management detailing:
  • Leads generated
  • Sales closed and active subscriptions
  • Pending installations
  • Field observations and customer feedback
• Track performance against agreed KPIs and flag potential issues to management.
• Participate in weekly review meetings to evaluate progress and adjust strategies as needed.
• Performing other administrative and operational tasks required by management when needed

EXPERIENCE, QUALIFICATIONS, & SKILLS:

• Previous experience in field sales, preferably in telecommunications or internet services.
• Ability to work independently with minimal supervision.
• Must have access to a smartphone or device for reporting and client data entry.
• Experience in related fields, such as customer service, marketing, sales, communications, or sociology
• High School Diploma or Bachelor’s degree in communications, marketing, sales, administration, management or related fields
  • Advanced Certificate in customer service, sales, marketing, psychology, or Sociology (added bonus)
• Excellent Interpersonal skills, including negotiating with potential clients regularly and answering questions
• Patience and Listening Skills
• A strong understanding of how to initiate, promote and win service contracts
• A pleasant demeanor and the ability to smile and engage with potential clients in a warm, friendly manner
• Additional soft skills in sales and marketing are an added benefit to the position

CLOSING DATE & HOW TO APPLY:

This post will remain open until filled [apply online through the BambooHR Platform]

DISCLAIMER:

Telecel Liberia Limited is an equal opportunity employer and does not discriminate based on gender, tribe, nationality, ethnicity, or age; qualified applicants authorized to work in the Republic of Liberia are welcome to apply.