Temporary Provider Support Coordinator (Bilingual English/Spanish)

Job Title: TemporaryProviderSupportCoordinator (Bilingual English/Spanish)

Department:Compliance and Program Supports

Reports To:Program Manager

FLSA Status:This is a Temporary, 37.50/hours per week, Non-ExemptPosition

Level:5

Compensation: $30/hr

Assignment Date: 1-3 months with possible extension

POSITION SUMMARY:

The Temporary ProviderSupportCoordinatorpossessesthe skills and abilities to multi-task with ease, work independently and proactively in a structured and highly regulated environment. The Temporary ProviderSupportCoordinator will contribute to the achievement of the highest degree of integrity of the department’swork and ensure the best possible service to clients andchildcareproviders. Under the supervision oftheProgram Manager, the Temporary ProviderSupportCoordinator is responsible for organizing timely andaccurate provider orientations, maintaining centralized provider files, entering and ensuring accurateprovider data in our database and following up with clients and subsidy staff to resolve questions and ensure contract compliance.

AREAS OF RESPONSIBILITIES:

• Conducts group trainings,orientationsand intake interviews toassistchildcare providers with filling outrequiredpaperwork and understanding childcare subsidy requirements.

• Creates,adaptsand updates materials,handoutsand curricula for provider orientations.

• Maintains files of required provider information (provider licenses, rate documentation, brochures, tax information, andintakepaperwork) for audit and informational purposes.

• Provides ongoing support, follow up, communication and resources to subsidy childcare providers.

• Stays current on current legislation and Title 5 regulations related to childcare.

• Tracks, records and updates all provider orientation,Trustlineand direct deposit information.

• Reviews,verifiesand updates all provider rate documentation and inputs information into database.

• Communicates, ina timelyand efficient manner, with Family Service Staffregardingrate changes, and responds to questions from FSS/PTregardingrates and setting up contracts

• Troubleshootserrors and works with staff to ensure accuracy of program data.

• Answers related calls,disseminatesmessages,assistswith copying, faxing, and the setting-up and general management of meetings, orientations, and other special functions and activities.

• Assistswith daily operations of theCompliance and Program SupportsDepartment.

• Presents atchildcareprovider meetings and related conferences to answer questions and provide information about CCSF programs.

• Attends meetings related toCompliance and Program SupportsDepartmentservice delivery and staff development.

• Collaborates on otherCompliance and Program SupportsDepartment functions and with agency staff on special projects and events by putting the community, the agency, the department ahead of individual interests.

• Demonstrates and holds individual and collective work to the highest level of integrity.

• Other related duties as assigned.

QUALIFICATIONS:

• Twoyears’ experiencein a non-profit organization.

• Highly developed written and verbal communication skills.

• Knowledge of subsidy programs and/or child development programsa plus.

• Excellentadministrative/organizational skills; ability toprioritize andmulti-taskto meet multiple deadlines.

• Ability to work with a diversegroup of individualsandchildcareproviders.

• Proficiencyand experience working with database entry and Microsoft OfficeSuiteapplications.

• Proven