Tenant Advocate

Application Information

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Tenant Advocate

Christchurch City Mission | Community Support Team

24 hours per week | Monday to Friday | Specific days and hours by agreement

Do you believe everyone deserves safe, secure housing?

We're looking for a passionate and skilled Tenant Advocate to support individuals and whānau experiencing housing insecurity and tenancy-related challenges. In this rewarding role, you'll provide advocacy, advice, and practical support that helps people understand their tenancy rights, navigate complex situations, and achieve sustainable housing outcomes.

Working alongside people facing a range of challenges, you'll build positive relationships with clients, landlords, housing providers, government agencies, and community organisations, helping to create lasting change in people's lives.

What you'll do

• Provide tenancy advice, advocacy, and practical support to clients experiencing housing and tenancy challenges.
• Support clients through tenancy disputes, mediation, and Tenancy Tribunal processes.
• Advocate with landlords, housing providers, and government agencies to achieve positive outcomes.
• Assist clients to understand their rights and responsibilities under tenancy legislation.
• Build strong relationships with community partners and referral agencies.
• Maintain accurate client records and contribute to service reporting and development.

What you'll bring

• Experience supporting people with complex social, housing, or financial challenges.
• Strong advocacy, relationship-building, and communication skills.
• Knowledge of tenancy legislation and tenancy advocacy processes, or the ability to quickly develop this expertise.
• A client-centred, strengths-based approach to working with people.
• The ability to work independently while contributing to a collaborative team environment.
• Understanding of, and commitment to, Te Tiriti o Waitangi.
• A full New Zealand Driver Licence.
• Alignment with the values and mission of the Christchurch City Mission.

What we offer

In return we can offer you a rewarding role within a fun and supportive team environment, where no two days will be the same! We also offer a wellbeing allowance and a day off for your birthday, not to mention the personal satisfaction gained from working for an organisation that does such amazing work.

About Us – Christchurch City Mission

The Christchurch City Mission (Te Whare Mīhana Ki Ōtautahi) helps anyone in need, no matter their situation. We work alongside people going through tough times—whether it’s due to job loss, housing issues, addiction, family difficulties, or financial stress.

We respond to both immediate crises and long-term challenges. Our services aim to build confidence, dignity, and skills so people can live independently and feel proud of themselves. We've seen lives change with our support and firmly believe everyone deserves compassion, support, and a second chance.

Apply Now

If you're passionate about helping people achieve positive housing outcomes and want to be part of a team making a real difference in our community, we'd love to hear from you.

For a confidential discussion about this role, please contact: Vivienne@citymission.org.nz

At the Christchurch City Mission, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for the City Mission to apply for our vacant positions. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Note: Applicants must have NZ/AU citizenship, residency, or a valid work visa.