Triage Salesforce Administrator

ABOUT THE ROLE

We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale.

Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business.

Reports To: Director, Technology & Operations
Location: Hybrid - Buenos Aires (CABA), Argentina
Type: Contract - 6-9 Month Fixed Term Engagement with the potential to convert to a full-time position based on performance and business needs.

• Triage inbound help requests from stakeholders as your primary function: assess priority, scope effort, communicate status, and resolve issues within defined SLAs

• Serve as a front-line support resource for Sales, Onboarding, Customer Success, and Support teams on Salesforce questions, bugs, and access issues

• Administer and configure Salesforce (user management, permissions, roles, profiles, sharing rules)

• Build and maintain custom objects, fields, page layouts, validation rules, and workflows

• Create reports and dashboards to deliver insights for teams

• Partner with business stakeholders to translate requirements into scalable Salesforce solutions

• Ensure data accuracy and integrity through audits, deduplication, and governance best practices

• Support integrations between Salesforce and GTM tools (Planhat, Marketo, Salesloft, Customer.io)

• Test and roll out new Salesforce features, ensuring adoption across the organization

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

2–4 years of Salesforce administration experience in a high-growth environment.

Salesforce Administrator Certification (ADM 201) required

Experience working in a ticket- or queue-based support model (e.g., Asana, Jira, Zendesk), managing competing priorities against SLAs

Strong customer-service orientation: responsive, clear communicator, comfortable managing stakeholder expectations

Strong knowledge of Salesforce data model, security, and automation tools (Flows preferred)

Skilled at building reports and dashboards that drive actionable insights

Ability to partner with stakeholders, gather requirements, and deliver effective solutions

Strong written and verbal English communication skills

Must be based in Buenos Aires

Availability to work on-site in our office in CABA two days a week (Tuesdays and Thursdays)

This is a chance to own a system that's central to how SQUIRE's revenue teams operate. You'll have direct visibility into Sales, Onboarding, Customer Success, and Support, real autonomy in how you solve problems, and immediate, visible impact from your fixes and builds — the kind of role where you can see your work matter day to day.