Trouble Resolution Specialist
RochesterOn-siteContract
AI Summary
Trouble Resolution Specialist at Mindlance evaluates client network and voice platform metrics, diagnoses issues, and resolves service-related problems involving routers, switches, and voice protocols.
About this role
Trouble Resolution Specialist
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
- Working knowledge of Adtran/Cisco routers and switches Intermediate ability to evaluate client metrics such as overall bandwidth and QOS setting requirements
- Basic knowledge of voice switch platforms including Nortel DMS, Client 5ESS and MetaSwitch (Softswitch) Basic scripting and debugging
- Basic working knowledge of Network protocols such as ATM, Frame Relay and Ethernet Intermediate working knowledge of IP routing protocols such as BGP, OSPF, RIP and STATIC ROUTING
- Intermediate working knowledge of voice protocols such as CAS, ISDN, SS7, MGCP, H.323, and SIP
Additional Information
Thanks & Regards
Praveen K. Paila
470-202-1117
Skills
AdtranCisco RoutersCisco SwitchesIP Routing ProtocolsMetaswitchNetwork ProtocolsNortel DMSVoice Protocols
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.