Posted 20 months ago
Trust & Support Specialist / 客服與商品稽核專員Pinkoi · Taipei
Trust & Support Specialist / 客服與商品稽核專員
TaipeiOn-siteFull-time
AI Summary
Handles first-line customer support, reviews merchant applications and product listings for policy compliance, manages violations and government correspondence, and collaborates across teams to improve platform trust and user experience.
About this role
Pinkoi 致力把世界各地的優秀商品帶給喜愛好設計的會員。在 Pinkoi，Trust & Support 團隊致力於提升會員在使用 Pinkoi 時的體驗與信任感，讓消費者在探索好設計的路上能留下美好的使用者體驗，安心的在 Pinkoi 購買好設計。
我們在尋找具備良好的溝通技巧的隊友，對外與 Pinkoi 會員，對內與 Pinkoi 團隊都能有效溝通。你將可以對外第一線解決 Pinkoi 用戶問題、協助平台審核把關商品，確保上架的商品符合 Pinkoi 商品販售政策，與處理使用者的回報。你需要懂得安排事情優先順序，妥善安排有限資源和時間，同時也需要有敏銳的觀察力，清晰且勇敢地表達自己的意見，對問題提出有效的解法建議。
你需要負責的工作內容
我們期待你具備的特質與能力
專業思維及能力
工作特質與團隊文化
加分條件
Skills
AI ToolsC2C E-commerceChatGPTClaudeCommercial CorrespondenceConsumer Protection LawCross-border E-commerceEnglish Reading And WritingIntellectual Property LawKYCThird-party Payment RegulationsTrademark LawZendesk
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.