(USA) Customer Service Representative

Role & Responsibilities:

• Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Qualifications:

• High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
• Preferred experience handling warehouse or distribution accounts and all that it entails.
• PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
• Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.
• Bilingual in Korean.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.