Posted 20 days ago
Veterinary Client Service RepresentativeInnovetive Petcare · Landisville
Veterinary Client Service Representative
LandisvilleOn-siteFull-time
AI Summary
Serves as the first point of contact for clients and patients at an animal hospital, handling check-in, scheduling, payments, and communication with the medical team.
About this role
Landisville Animal Hospital | Landisville, PA
At Landisville Animal Hospital, we’re committed to providing exceptional care to both pets and the people who love them. Our team is compassionate, collaborative, and dedicated to creating a welcoming, supportive environment for every client who walks through our doors. If you’re someone who thrives in a fast-paced setting and loves building relationships, we’d love to meet you.
Position Overview
Do you have a passion for animals and a natural ability to make people feel taken care of? We’re looking for a friendly and organized Client Service Representative to serve as the first point of contact for our clients and patients. In this role, you’ll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.
Key Responsibilities
- As part of our front desk team, your day-to-day may include:
- Greeting clients and patients with warmth and professionalism
- Answering phones, scheduling appointments, and collecting medical history
- Processing invoices and payments accurately
- Reviewing patient records for vaccine status and routine care needs
- Communicating patient arrivals and updates with doctors and technicians
- Assisting with prescription refills, food requests, and OTC products as directed
- Entering and maintaining accurate records in our practice management system
This is not a complete list of responsibilities. Duties may evolve as needed.
Skills, Knowledge & Expertise
- A genuine love for animals and their well-being
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Comfort with computers and learning new systems
- A positive, team-first mindset
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Skills
Appointment SchedulingComputer ProficiencyInvoice ProcessingMedical History CollectionPractice Management SystemPrescription Refill ProcessingVaccine Status Review
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