Veterinary Receptionist / Client Service Representative

About Royal Vet

Royal Vet is a new breed of veterinary clinic on a mission to reinvent the pet care experience.

We are veterinarian-founded and veterinarian-led, putting the wellbeing of our staff at the forefront of what we do. In doing so, our team can consistently deliver compassionate primary and urgent care to pets in need.

The Role:

We are looking for a rockstar Receptionist / Client Service Representative (CSR) to join our growing team at our Miami clinics! Our Receptionists / CSRs play a critical role in helping our medical team deliver exceptional care to our patients.

Your compassion and positive energy shine through as you greet customers and your attention to detail helps you support clinic operations. You are efficient, organized, collaborative and an excellent communicator.

Key responsibilities:

• Greet pet parents, handle inbound phone calls and take ownership of addressing customer requests
• Manage all administrative work, including: scheduling of appointments, coordinating follow ups and sending reminders, preparing exam rooms, and taking/recording of payments
• Liaise with our partners (including suppliers, laboratory services, technology providers) to support seamless day-to-day operations of the clinic
• Assist with other tasks relating to clinic operations, as needed

Your Qualifications

• Excellent communications skills (verbal) in both English and Spanish (bilingual), excellent written communication in English
• Proven ability to prioritize, multitask, stay organized and work well in a fast paced environment
• Positive and welcoming attitude
• Exceptional organizational and time management skills
• Bonus if you have experience as a medical receptionist, specifically in the veterinary field

What’s in it for you?

1. Be part of the solution: Play a key role in delivering exceptional veterinary care, while also playing part in reshaping the future of the industry for both vets and pets.
2. A fun and distinctive culture: Be part of a culture intently built around offering balance, support and career growth to every team member.
3. A modern, welcoming work environment: Work in a modern, tech-supported clinic that strikes a balance between beautiful aesthetics and thoughtful workflow.
4. Competitive salary and benefits, such as:
   • Health, dental, vision insurance
   • Paid vacation
   • 401K
   • In-clinic and community discounts

Come as you are. As a proud equal-opportunity employer, Royal Vet is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.