Posted Today
Virtual Hotel Customer Service Coordinator
New YorkRemote
AI Summary
Coordinates virtual hotel bookings and customer service for travel clients, handling reservations, changes, and client records.
About this role
Location: Remote
Position Summary
As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding Destination Knot’s commitment to exceptional service.
Responsibilities
Understand client needs and travel preferences
Provide hotel recommendations and confirm reservations
Manage booking changes and follow-up communication
Keep detailed, accurate client records
Requirements
Organized and dependable
Comfortable with digital tools and remote communication
Friendly, professional demeanor
Willingness to learn the travel booking process
Why Join Us:
Collaborative remote environment
Hands-on guidance and self-paced training
Access to industry partnerships and hotel programs
Skills
Booking SystemsClient Records ManagementDigital ToolsRemote CommunicationReservation Management
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.