AI Summary

Virtual Maintenance Technicians troubleshoot and guide residents remotely via text, prioritizing issues and coaching basic repairs to resolve maintenance concerns without on-site visits.

About this role

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home?

HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging. Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country—without carrying tools, running all over properties, or commuting in traffic.

The Position

We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely.

Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities—except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities.

Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns.

Key Responsibilities and Expected Outcomes

Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction

Use Happy Force software to review, triage, and respond to incoming maintenance tickets

Coach residents through basic maintenance fixes via SMS and written messaging, following Happy Force standard operating procedures

Collect relevant information from residents to support on-site teams when escalation is required

Communicate day-to-day with property teams regarding operations, updates, and escalations

Guide residents through mitigation steps for maintenance issues to help prevent property damage

Participate in feedback sessions related to product use and process improvements

Maintain flexibility and willingness to work different shifts as needed

What you could expect day-to-day

Process incoming work orders through completion

Triage and prioritize maintenance requests submitted through messaging

Communicate with residents primarily via text-based channels

Perform discovery and troubleshoot basic maintenance issues remotely

Collaborate with other Happy Force Technicians, Leads, and corporate team members

Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom, sharing knowledge, problem-solving complex issues, and supporting one another in real time

What we think you need to be successful

Minimum of 5 years of on-site residential maintenance experience

Fluent written English language and grammar skills

Basic computer skills; experience with tools like Google Docs or a willingness to learn

Strong understanding of the relationship between residents, property management, and maintenance teams

Ability to accurately assess maintenance issue types and priority levels

Proven ability to troubleshoot and resolve basic maintenance issues efficiently

An upbeat, empathetic personality with a genuine desire to help others

Keys to optimum happiness at HappyCo

Willingness to assist others and elevate the resident and site maintenance experience

Leverage technology to serve humanity in an accessible way

Be a proactive contributor with a strong growth mindset

Experience in the multifamily residential property industry

Skills

Basic Maintenance Knowledge (plumbing, Electrical, HVAC Basics)Documenting Issues ClearlyGoogle DocsHappy Force SoftwarePrioritization And EscalationRemote TroubleshootingResidents RelationsSMS / Text-based CommunicationTriage Of Maintenance TicketsZoom Collaboration

Virtual Maintenance Technician

About this role

Key Responsibilities and Expected Outcomes

What you could expect day-to-day

What we think you need to be successful

Keys to optimum happiness at HappyCo

Skills

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