Posted 3 months ago
Voice Operations
AI Summary
The incumbent will operate voice-based customer interactions in a 24/7 shift environment, handling customer queries with a customer-centric approach.
About this role
Voice Operations
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Applicant should be comfortable with voice profile
Applicant should be comfortable working in a 24/7 shifts
Applicant should have customer centric approach
Qualifications
Both UG and Grad can apply
Skills
Explore related jobs
More jobs at WNS Global Services
- Group Manager - Transactional Quality (Fintech/ BFS / AML/KYC/Financial Crime & Compliance) - GGN - NH8 - REF105955K_2026263868Gurgaon, HR
- Costing - CMA Inter Freshers can apply - Night Shift - Immediate Joiner preferred - Senior Associate - OperationsGurgaon, HR
- Accounts Receivable with SpanishBucharest, NA
- Group Manager - Actuarials (Capital Modelling) GGN - WFOGurgaon, HR
- Senior Group Manager - Operations | Insurance | REF109985B_2026275250 | PhilippinesQuezon, NA
- Senior Group Manager - OperationsMuntinlupa, NA
Similar 24/7 Shifts jobs
Browse these categories
Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.