WFH Customer Service & Telesales (Thai)

JOB TITLE: CUSTOMER SERVICE & TELESALES

JOB RESPONSIBILITIES:

• Responsible for providing customer service support via LIVE Chat on multiple online platforms for multiple brands and products.

• Effectively manage the needs and satisfaction of our online customers while adhering to the company's customer service quality & standards (such as response rate / speed, response professionalism, abandon / drop-out rate etc).

• Uses standard scripts and established guidelines and under supervision, to meet Service Level Agreement.

• Gather all necessary information to update the database.

• Escalates issues to senior levels, based on complaints or concerns.

• Work with line managers to support the overall customer service optimization and report making.

• Conduct outbound calls to customers from a provided contact list.

• Present products to prospective customers, effectively communicating their features and benefits.

• Cultivate an in-depth understanding of the products offered to address customer inquiries and objections.

• Effectively handle objections and work towards converting leads into satisfied customers.

• Develop and implement strategies to retain customers and reduce customer losing.

• Identify opportunities to upsell or cross-sell products and services to existing customers.

• Handle conflicts and complaints with professionalism and tact.

• Create a connection with the customer by showing genuine interest in their issue and offering a sympathetic response.

• Be flexible and ready to adjust your approach based on the customer’s personality and the complexity of their issue.

• Capable of performing efficiently and effectively in high-pressure situations.

• Build and maintain strong relationships with customers through effective communication and active listening.

• Assess customer requirements and their potential to make a purchase.

• Achieve or surpass monthly, quarterly, and annual sales targets and quotas.

• Maintain precise and current records of customer interactions, including calls, Telegram, WhatsApp, and sales outcomes.

• Stay informed about industry trends, competitors, and customer preferences to tailor sales strategies accordingly.

• Adhere to company policies and industry regulations when conducting sales calls.

• Fulfil any other related duties as assigned.

• Performs other duties as assigned.

JOB REQUIREMENTS:

• Strong verbal communication and active listening skills in Thai and English,

• Effective time management abilities.

• Ability to work independently.

• Chat support (100% live-chat messaging and email reply)

• Willing to work in a shifting schedule (Rotational Shift). The account is 24/7

• Good in negotiation and persuasion abilities.

• Effective time management abilities.

• Ability to work independently.

• Resilience in handling rejection.