Accommodation account manager

We’re hiring! 🚀

bnetwork is a specialist SaaS accommodation management company, supporting major B2B events across Europe (congresses, exhibitions, festivals, trade fairs) since 2004. With our proprietary software and customer-centric approach, we work on high-profile events such as Mobile World Congress, Web Summit, ISE, CPHI, and more.

We have a new opportunity in our Client Department as a Accommodation account manager.

Take a look at the role below — we’d love to hear from you!

Main responsibilities

Booking management and relationship with participants

• Manage participants' accommodation requests.
• Respond to specific requests (modifications, special requests, reminders).
• Propose solutions adapted to each customer profile, in relation to the available offer.
• Issue commercial proposals according to the project.

Project monitoring and internal coordination

• Manage contracts, conditions and offers in internal tools (Manage, Mantra).
• Ensure the correct integration of the data into the system.
• Coordinate with hotels to ensure availability, rate consistency and conditions.

Billing and administrative follow-up

• Drafting reservation contracts.
• Follow-up of payments and billing of services provided.
• Transmit the necessary information to the finance team and ensure the traceability of exchanges.

Tracking customer satisfaction

• Follow up on participant feedback and anticipate complaints.
• Handle anomalies and incidents related to bookings.
• Work in coordination with partners to provide timely and effective solutions to problems encountered.

Technical Skills:

• Hotel booking: mastery of the booking process, from negotiation to confirmation.
• Marketing: the ability to promote the discounts and exclusive offers offered.
• Service quality control: management of customer returns on time,
• Administrative monitoring: rigor in the management of contracts, reminders and invoicing.
• Digital tools: Manage, Mantra, Office Pack.

Soft skills:

• Rigor: pay attention to delays in offers, prices and communication with customers.
• Communication: negotiation, active listening, information management, internal/external communication.
• Adaptability and responsiveness: contingency management and adjustments to customer needs
• Teamwork: collaboration, good understanding with internal teams.
• Work ethic: integrity, responsibility, professionalism, respect for quality standards, etc

Interested, or know someone who could be a great fit? We look forward to hearing from you!