Technical Customer Success Manager (Spanish)

About the Role

This is a customer-facing role at a fast-growing AI voice automation platform serving SMBs across Spanish-speaking markets. You will own the full post-sales lifecycle for a portfolio of Spanish customers, from onboarding through retention and expansion, and serve as their trusted technical advisor. Your work directly impacts customer satisfaction, revenue retention, and product adoption.

What You'll Do

• Manage a portfolio of Spanish SMB customers across onboarding, expansion, and retention.

• Spend the majority of your time on calls and video meetings, building relationships and understanding customer needs.

• Help customers configure their AI assistant and implement workflows for medium-complexity use cases, coordinating with developers for advanced setups.

• Run proactive outreach based on usage signals to spot churn risks early and surface expansion opportunities.

• Identify new AI agent use cases and help customers discover additional platform value.

• Manage your activity autonomously in a CRM, working from playbooks while also testing your own initiatives.

What We're Looking For

• 2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering, or a technical client-facing B2B SaaS role.

• Strong technical foundation: comfortable reading API documentation, interpreting error logs, and troubleshooting customer setup issues independently.

• Hands-on experience with workflow automation tools such as n8n, Make, or similar platforms.

• Native or C2-level Spanish proficiency; strong English for cross-functional communication.

• Proficiency with a CRM platform (HubSpot preferred) and comfort with data-driven workflows.

• Demonstrated ability to manage full customer lifecycles in B2B SaaS environments, including churn prevention and expansion.

• Structured, autonomous, and results-driven mindset with strong initiative and problem-solving skills.

• Genuine affinity for AI and tech products; experience with AI-powered SaaS is a plus.

• Experience working with SMB customers and coordinating with engineering teams on technical implementations is a plus.

• Willingness to spend an initial 1 to 2 months on-site in Vienna for ramp-up.

Compensation & Benefits

Salary range: 60,000 to 80,000 EUR annually. Visa sponsorship is not available for this role.

Location

On-site in Barcelona, Catalonia, Spain, with an initial relocation period to Vienna, Austria for onboarding.