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CaptivateIQ

Posted 28 days ago

Open

Account Development Representative, Customer Accounts

AustinHybridFull-time

AI Summary

Account Development Representative focusing on expanding relationships within existing customer accounts to drive adoption and expansion opportunities through multi-threaded outreach and collaboration with Customer Success and Sales.

About this role

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role

CaptivateIQ is looking for our next Account Development Representative (ADR), Customer Accounts. In this role, you’ll focus on engaging and developing relationships within existing customer accounts to drive expansion opportunities, increase product adoption, and support long-term customer value.

You will partner closely with Customer Success and Sales to identify whitespace, run strategic outreach, surface new use cases, and help create qualified expansion opportunities. We’ll teach you the hard skills to research, map accounts, run thoughtful multi-threaded outreach, objection-handle, and qualify expansion interest, preparing you for a future in a full-sales-cycle or account management role.

This role is ideal for ambitious, disciplined, and coachable individuals who are excited by the art and science of proactive customer growth.

Job Location
The candidate selected for this opportunity must reside near one of the following locations:
Hybrid (in-office 3 days per week)
- Austin, TX

Responsibilities

  • Acquire in-depth knowledge of your prospects (contacts & their companies) through research that will inform your outreach strategy with relevance and story-telling
  • Generate a qualified pipeline creatively to break into target accounts with cold calling, personalized emailing, and LinkedIn prospecting
  • Confidently engage with Director to C-Level prospects to uncover relevant pain points and create interest in CaptivateIQ’s platform
  • Represent CaptivateIQ both culturally and as a subject matter expert by clearly articulating our value proposition and differentiators

    • Requirements

  • 1+ years of SDR/BDR/ADR or customer-facing sales experience, ideally working with B2B SaaS customers.

  • Bachelor’s Degree with strong academic performance and/or demonstrated leadership, or equivalent practical experience.

    • Technical Skills

  • Business Acumen (awareness of customer business drivers, ability to connect value to outcomes).

  • Time Management (prioritization and organization across multiple customer accounts and stakeholders).

  • Sales Acumen (strong discovery, research, and prospecting skills, especially within existing accounts).

  • Experience with Salesforce CRM (or equivalent) preferred.

    • Soft Skills

  • Emotional Intelligence (professionalism, humility, coachability, and growth mindset).

  • Ambition, competitive spirit, grit, tenacity, and resilience in a fast-paced environment.

  • Intellectual Intelligence (analytical, adaptive, prepared, comfortable managing up and collaborating cross-functionally).

  • Strong verbal and written communication skills and the ability to collaborate effectively with Sales, Customer Success, Marketing, and Operations.

    • Cultural Mindset

  • Bias Towards Action (act with speed, start now).

  • Operate with Clarity (seek to understand, meet goals).

  • Be an Owner (do what’s right, stay curious).

  • Deliver Impact (don’t settle, innovate to solve problems).

  • Lead with Empathy (work together, assume positive intent).

    • Nice to Have

  • Experience working with or selling into teams like Sales Operations, Revenue Operations, or Finance.

  • Familiarity with sales tools such as Salesforce, Outreach, Nooks, LinkedIn Sales Navigator a plus

  • Knowledge of Excel or sales compensation tools and concepts is a plus.

    • Benefits

  • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
  • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
  • Annual Stipends: Dedicated funds for your professional development and caretaking needs.
  • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
  • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
  • Premium Tools: The latest Apple hardware to empower you to do your best work.
  • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

    • Notice for Prospective Candidates

  • Only emails from @captivateiq.com should be trusted.
    • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
  • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
  • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
  • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
  • Ask candidates to make a payment in order to be considered for a position.
  • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
  • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

    • Skills

    Account ResearchCold CallingCross-Functional CollaborationCustomer Success AlignmentData-driven OutreachDiscoveryExcelForecastingLead GenerationLinkedIn ProspectingNegotiationPersonalized EmailingPipeline DevelopmentSalesforce / CRMSales Tooling (Outreach, LinkedIn Sales Navigator)SDR/BDRStorytelling

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