AI Developer

Job description:

About the Role

We are looking for a Customer Service Representative (CSR) to provide professional and reliable support to customers across different industries. The ideal candidate has experience in ** customer service, sales, healthcare, insurance, administration, or similar fields** and is comfortable communicating with customers through phone, email, and chat.

Tasks

Key Responsibilities

• Handle customer inquiries through **phone, email, chat, and other communication channels **.
• Provide accurate information regarding products, services, accounts, or customer concerns.
• Resolve customer issues professionally and escalate complex concerns when necessary.
• Assist with **sales inquiries, product/service recommendations, and follow-ups **.
• Process customer requests, documentation, appointments, orders, or account updates.
• Maintain accurate customer records and update information in CRM or internal systems.
• Follow company policies, procedures, and service standards.
• Coordinate with internal teams to ensure customer concerns are properly addressed.
• Handle sensitive customer information with professionalism and confidentiality.
• Meet established **customer service, productivity, and quality targets **.

Requirements

Requirements

• At least 1 year of relevant customer service or client-facing experience preferred.
• Strong **verbal and written English communication skills **.
• Professional, patient, and customer-focused approach.
• Good problem-solving and decision-making skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Comfortable using **CRM systems, Microsoft Office/Google Workspace, and other business software **.
• Good attention to detail and documentation skills.
• Able to work independently while being a strong team player.
• Willingness to learn new systems, products, and processes.

Nice to Have

• Experience supporting **US, Australian, or international clients **.
• Experience with **CRM, ticketing, phone, or healthcare/insurance platforms **.
• Sales or upselling experience.
• Experience working remotely or with international teams.

What We’re Looking For

We’re looking for someone who is **customer-focused, adaptable, reliable, and professional **, with the ability to quickly learn new products, systems, and processes.

Benefits

NA

Candidates with experience in any of the following are encouraged to apply:

• Customer Service / Call Center
• Sales / Business Development
• Healthcare / Medical Support
• Insurance / Claims / Policy Support
• Banking / Financial Services
• Administrative Support
• E-commerce / Retail
• Technical Support
• Travel and Hospitality