Application Support Analyst (Greek)

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for an Application Support Analyst to join our team.

Responsibilities

• Provide 1st Line Functional Support for banking and business-critical applications.
• Investigate, analyze, and troubleshoot functional application issues by gathering relevant information, reproducing errors, and identifying root causes.
• Manage and prioritize incidents, service requests, and escalations through ticketing platforms.
• Collaborate with business users to understand their requirements and translate issues into actionable support and resolution activities.
• Assess the business impact of incidents and coordinate with specialist support, development, and infrastructure teams to drive effective resolution.
• Deliver high-quality user support through phone, email, and ticketing channels, maintaining clear communication throughout the incident lifecycle.
• Contribute to process improvements, knowledge management, and operational excellence initiatives to enhance user experience and application performance.

Requirements

• B.Sc. in Information Technology, Computer Science, Business Administration or equivalent discipline.
• Minimum 2 years of professional experience in Functional Application Support, Business Application Support, IT Operations Support, or a similar role.
• Experience supporting banking, financial services, fintech, or other complex business applications is highly preferred.
• Familiarity with ITSM and ticketing tools such as ServiceNow, SMAX, or similar platforms.
• Understanding of banking operations, including areas such as KYC, Payments, Lending, Investments, Customer Onboarding, or Workflow Management, will be considered a strong advantage.
• Fluency in Greek and in English, both written and spoken.
• Strong communication skills to collaborate effectively with team members.
• Multi-tasking and organizational skills, ability to work under tight deadlines.
• Problem-solving and analytical skills.

Benefits

• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

All applications will be treated in strict confidence!

In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!