Posted 2 months ago
Assistant Manager - B2B Collections (MOA Pasay) | Onsite
Pasay City, Metro Manila, PhilippinesOn-siteFull-time
AI Summary
An assistant manager in B2B collections leads a team and oversees portfolio performance for lease/loan accounts in a BPO setting. They drive collections performance, resolve disputes, and optimize credit-to-cash processes.
About this role
- At least 2 years in college (no back subjects)
- 2 years in BPO Business to Business Collections for Lease/ Loan Accounts
Job Responsibilities:
- Team Leadership: Inspire and guide collection specialists and SMEs to consistently meet and exceed SLAs and KPIs.
- Portfolio Management: Keep a close eye on AR reports, DSO, and collection efficiency to spot payment patterns and potential risks early.
- Dispute Resolution: Collaborate seamlessly with Sales, Billing, and Legal teams to swiftly resolve billing disputes and recover uncollected payments.
- Client Engagement: Build strong relationships by negotiating payment plans and securing collections with key high-level clients.
- Process Optimization: Drive improvements in the credit-to-cash cycle by identifying obstacles and leveraging automation for greater efficiency.
Skills
AR ReportingB2b CollectionsClient NegotiationCredit-to-Cash CycleDispute ResolutionDSO AnalysisLease/Loan AccountsPayment Plans
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