Associate, Business Process Services

Key Responsibilities

• Supports requirements gathering with customer stakeholders.
• Collects and organises business information needed for analysis.
• Assists in documenting business processes and identifying issues.
• Helps translate business needs into basic ERP module requirements.
• Supports the creation of functional specifications under guidance.
• Makes minor pre approved changes to processes or documentation.
• Describes functional practices and procedures when requested.
• Communicates with internal teams and customers to gather or share information.
• Follows established operational procedures and quality standards.
• Escalates complex issues to senior colleagues.

Skills, Knowledge & Expertise

• Education in business, IT or a related field.
• Basic understanding of business processes and ERP concepts.
• Ability to follow structured processes and complete assigned tasks.
• Clear communication skills with internal teams and customers.
• Ability to perform simple analysis to support functional work.
• Willingness to learn and develop skills in functional consulting.