Business Development Representative

Key Responsibilities

• Initiate calls to potential customers from a list of provided leads, including existing customers targeted for cross/up-selling, prior customers, and potential new customers.
• Establish and maintain positive customer relations by providing prompt and accurate services.
• Proactively sell targeted products/services as part of customer interactions.
• Identify customer needs and offer solutions that match Forterro's offerings.
• Work towards sales targets and objectives set by the company.
• Respond to customer-initiated calls to activate services, request changes in products/services, and resolve any product, service, or billing issues.
• Keep track of customer interactions and follow up to close sales effectively.
• Liaise with Forterro Finance teams as required for billing and other financial aspects of sales transactions.
• Coordinate with other departments to ensure a seamless customer experience.
• Maintain records of sales activities, customer responses, and follow-up actions.
• Report sales performance and any customer feedback to the management.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Sales, Marketing, or related field
• Previous experience in sales, customer service, or a related field.
• Excellent communication and interpersonal skills.
• Strong phone presence and experience in telephonic sales.
• Ability to understand customer needs and handle different types of personalities.
• Strong listening, negotiation, and presentation skills.
• Proficiency in CRM software and MS Office.