Posted 13 months ago

Associate Hardware QA Tester

BaltimoreOn-siteFull-time

AI Summary

Assists in validating hardware and firmware by executing test plans, identifying defects, and documenting results to improve reliability of Alertus hardware products.

About this role

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

Our Quality Assurance (QA) team is on the search for a talented tester to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. The Associate Hardware QA Tester will work directly with the development team to understand hardware and firmware operation(s) and execute suitable test plans for product reliability. Our ideal candidate has keen attention to detail and the ability to catch errors and deficiencies in a critical life safety system.

A Day in the Life:

Execute test plans based upon product requirements

Leverage issue-tracking software to maintain a list of known defects

Perform functional, user experience, user acceptance, and performance testing for our suite of software and mobile products as assigned

Identifies gaps in test procedures based on business requirements

Clearly isolate, reproduce, and document bugs in pre-production and customer environments

Conduct hands-on testing and troubleshooting, analysis of failure trends and root cause / corrective actions

Work cross-departmentally to investigate, reproduce, and resolve customer reported issues

Contribute towards process and product documentation and refinement as necessary

Participate in design reviews and provide feedback on hardware architecture and implementation

Perform hands-on testing of prototypes and production units

Troubleshoot complex hardware and software problems

Isolate the root cause of defects and work with engineering teams to resolve them

Assist in building out new test environments and capabilities

Other duties as assigned

Required Skills & Abilities:

Excellent problem-solving skills

Strong attention to detail

Ability to document testing processes for use in technical manuals and/or product support site

Ability to work effectively in a team environment and communicate clearly with both engineering and non-engineering teams

Ability to troubleshoot complex hardware and software issues

Experience with prototype debug tools such as oscilloscope and multimeter, as well as techniques to identify and resolve issues

Ability to travel on occasion

Desired Skills:

Scripting/coding experience with Python or PowerShell

Basic understanding of electrical circuits/schematics

Strong foundational understanding of IP connected devices

Education & Experience:

Bachelor’s degree or equivalent experience

Internship or academic project experience in hardware testing or electronics preferred

Alertus Career Advantages:

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work Homebuying Incentive Program

Employee Referral Bonuses

Skills

DocumentationElectrical SchematicsFirmware TestingFunctional TestingHardware TestingIP-connected DevicesIssue TrackingMultimeterOscilloscopePerformance TestingPowerShellPrototype DebuggingPythonRoot-cause AnalysisTest Environment SetupUser Acceptance Testing

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