Associate - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Documents patient requests in DentaPro to route to appropriate clinic resources when needed.
• Transfers calls to clinic areas when needed.
• Transfers or re-directs calls to Directs calls to appropriate area for services not provided in Centralized Scheduling.
• Acting as the first point of contact for our system, the associate will partner with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
• Ensure that the patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed

Qualifications

Education:

• Academic Background: Graduation from a senior high school or GED equivalent.
• Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.

Soft skills requirements:

• Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry.
• CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
• Details oriented to extract information from the provided records.
• Comfortable with use of computers

Technical Skills:

• Ability to use telephone, enter data and view PC screen for up to 8 hours unassisted.
• Ability to prioritize in a multi-task environment.
• English skills: Upper Intermediate knowledge (B2).