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Thuma

Posted 2 months ago

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Associate Store Manager

New YorkOn-siteFull-time

AI Summary

An Associate Store Manager leads operational excellence and inventory management while supporting a premium guest experience. They coach teams, serve as Manager on Duty, and use systems like Shopify, NetSuite, and Gladly.

About this role

The Associate Store Manager is a hands-on retail leader responsible for operational excellence, inventory management, and supporting a premium Guest experience. This role oversees all back-of-house operations including inventory accuracy, replenishment, shipment processing, operational standards, and organization, while also supporting sales floor leadership and store presentation.

As Manager on Duty in the Store Manager’s absence, this individual helps lead daily operations, coach associates, uphold visual and operational standards, and ensure the store consistently reflects the Thuma brand. Ideal candidates are organized, solutions-oriented leaders who thrive balancing operations, team leadership, and Guest care in a fast-paced retail environment.

You Will

  • Own operational excellence across inventory management, replenishment, shipment processing, stock organization, and inventory accuracy to ensure a seamless store operation.
  • Lead execution of daily operational standards, including opening and closing procedures, store organization, cleanliness, and visual presentation.
  • Identify operational opportunities and implement process improvements that enhance efficiency, consistency, and the overall Guest experience.
  • Serve as Manager on Duty in the Store Manager's absence, providing leadership, decision-making, and support for daily store operations.
  • Coach, develop, and onboard team members while driving accountability to operational standards, performance expectations, and company policies.
  • Deliver a premium, hospitality-driven Guest experience by resolving escalated concerns with professionalism and partnering cross-functionally to ensure seamless Guest outcomes.
  • Serve as the store's operational expert across systems and processes, leveraging platforms such as Shopify, NetSuite, and Gladly to support the team and resolve complex issues.

    • This Might Describe You

  • 2–4+ years of retail leadership experience in premium retail or showroom environments
  • Strong operational and organizational skills with attention to detail
  • Experience handling inventory management systems and operational workflows
  • Demonstrate expertise across store systems including Netsuite, Shopify, Gladly, and related platforms, serving as the team's operational resource and escalating complex issues when appropriate
  • Proven ability to resolve Guest issues with professionalism and care
  • Comfortable leading teams and making decisions independently
  • Strong communication and interpersonal skills
  • Experience serving as keyholder or Manager on Duty
  • Experience in furniture, home, lifestyle, or luxury retail environments
  • Passion for design, hospitality, and Guest experience
  • Ability to multitask and adapt in a fast-paced retail environment
  • Availability to work evenings, weekends, and holidays as needed
  • Ability to lift and move merchandise up to 50 lbs

    • Why Join Us

  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
  • Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
    • ** Some exclusions may apply
    * Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

    Skills

    GladlyInventory AccuracyInventory ManagementNetSuitePOsReplenishmentRetail OperationsShipment ProcessingShopify

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