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Thuma

Posted 2 months ago

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Retail Associate

San FranciscoOn-siteFull-time

AI Summary

A Retail Associate delivers exceptional in-store customer service, merchandises products, operates POS and inventory systems, and supports store operations and ecommerce as a Thuma brand ambassador in San Francisco.

About this role

Thuma is seeking a proactive Retail Associate to join our team in San Francisco. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our San Francisco store team.

Key Responsibilities

  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment
  • Showcase excellent product and brand knowledge
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador
  • Build and nurture client relationships
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe when needed, taking orders and serving customers with precision and care.
  • Support Management on back-of-house operations
  • Maintain store appearance and cleanliness on a daily basis
  • Other activities and functions to facilitate store success as necessary.

    • What You’ll Need

  • This job requires availability to work flexible hours including weekends and occasional holidays.
  • This job requires the ability to work in-person at the Thuma store in San Francisco
  • 1-2 years of experience in Retail
  • A proven record in delivering excellent customer service within a similar retail environment
  • Keen attention to detail
  • A proactive and motivated individual with the ability to take initiative
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills
    • Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

    • Why Join Us

  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
  • Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
    • ** Some exclusions may apply
    * Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

    Skills

    ClientelingCRMGladlyInventory ManagementMicrosoft OfficeNetSuitePOS SystemsShopify

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