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Thuma

Posted 14 months ago

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Retail Associate

New York CityOn-siteFull-time

AI Summary

Retail Associate responsible for delivering warm, personalized service, merchandising, stock replenishment, and operating POS and inventory systems in Thuma's NYC flagship.

About this role

Thuma is seeking a proactive Retail Associate to join our team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our New York City store team.

Key Responsibilities

  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
  • Showcase excellent product and brand knowledge.
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador.
  • Build and nurture client relationships.
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe when needed, taking orders and serving customers with precision and care.
  • Support Management on back-of-house operations.
  • Maintain store appearance and cleanliness on a daily basis.
  • Other activities and functions to facilitate store success as necessary.

    • What You’ll Need

  • This job requires availability to work flexible hours including weekends and occasional holidays.
  • This job requires the ability to work in-person at the Thuma Flagship in NYC.
  • 1-2 years of experience in Retail.
  • A proven record in delivering excellent customer service within a similar retail environment.
  • Keen attention to detail.
  • A proactive and motivated individual with the ability to take initiative.
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills.
    • Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

    • Skills

    Brand KnowledgeClienteling PlatformsCustomer ServiceGladlyInventory ManagementMerchandisingMicrosoft OfficeNetSuitePOS SystemsShopifyStock ReplenishmentVisual Merchandising

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