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The Heritage Automotive Group

Posted 15 months ago

Open

Automotive Service Advisor

South BurlingtonOn-siteFull-time

AI Summary

Greet customers, determine service needs, explain estimates and policies, track vehicle progress, prepare repair orders, and follow up to ensure satisfaction in a fast-paced automotive service department.

About this role

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.
If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!

Key Responsibilities

  • Greet customers coming into the service department and determine the nature of customers request.
  • Explain company policies, procedures, products, services, etc.
  • Answer a variety of questions related to car repairs and servicing.
  • Explain labor and parts estimates; investigate customer concerns.
  • Track progress on customers vehicles, and keep customers apprised.
  • Direct customers to cashier, and assist with cashier duties as needed.
  • Follow up with customers after work is done to ensure satisfaction.
  • Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.
  • Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
  • Perform a variety of tasks associated with processing warranty claims.
  • Maintain all required logs and records of service department activities.

    • As a Member of the H-Team, you'll enjoy:

  • Comprehensive benefits: Medical, dental, vision, life, and disability insurance
  • Childcare reimbursement to help with family needs
  • Flexible spending accounts for added convenience
  • 401(k) with company match to help secure your future
  • Immediate accrual of paid time off—start taking time for yourself right away
  • Substantial vehicle/service discounts—save big on your ride and services
  • Wellness benefits including a free gym membership to keep you in top shape
  • Pet insurance for your furry friends
  • Annual incentives and opportunities for career advancement—we love to promote from within!
  • Company events and community engagement to help you connect and give back
  • Temperature-controlled work environment to keep you comfortable year-round!

    • Qualifications:

  • Must possess a high school diploma (or equivalent).
  • One to three years of relevant experience preferred, but willing to train the right person.
  • Valid driver's license and acceptable driving record.
  • Fundamental computer and administrative/clerical skills.
  • Excellent customer relations skills, including basic sales skills.
  • General technical knowledge related to vehicle maintenance and repair.
  • Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
  • Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.

    • Skills

    ADPCDKCustomer BillingDealer DailyIPadRepair Order PreparationService Department Record KeepingService EdgeTISWarranty Claims Processing

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