Posted 5 months ago

Billing Administrator

ChicagoOn-siteFull-time

AI Summary

Billing Administrator handles customer billing inquiries, channels issues to the right teams, and ensures timely, accurate invoicing and data entry.

About this role

Who are we looking for…

Daniels Health seeks an exceptional billing administrator to be entrusted with ensuring a smooth customer experience when it comes to all things billing. The selected person will be enthusiastic, hard-working, and team oriented.

Daniels is a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. Operational activities include transport, manufacturing and distribution of products, and the treatment of healthcare waste. Daniels is a highly recognized brand in the healthcare space and due to the growth of the Company is looking to grow the billing team.

What you will do

·Monitor Customer Phone Call Queue, including answering and addressing all customer questions and/or complaints associated with invoicing.

·Create Salesforce Work tickets and forward to applicable departments if unable to address Customer questions.

·Provide timely customer service to customers via phone and email.

·Collaborate with collections, sales, and plants to research and resolve customer billing questions.

·Gathering and summarizing supplemental billing information to accommodate customer billing requirements.

·Setting performance standards and ensuring that the appropriate coverage is in place to meet or exceed service goals

·Align Billing practices with interdepartmental teams EG: Accounts Receivable

Candidate Profile

Skills & Qualifications

·Degree in Accounting, or related field is preferred, equivalent work experience considered

·Intermediate Excel skills

·Highly organized with exceptional written and verbal communication skills

·Sharp eye for detail

·Proficient data entry skills; high number of words per minute

·Ability to use numerous software's at any given point

·Easy to adopt change

Skills

Accounts ReceivableBilling ProcessesCommunicationCross-Functional CollaborationCustomer ServiceData EntryData ManagementDocumentationExcelInvoicingProblem SolvingProcess ImprovementReportingSalesforceTicketingTriage