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dLocal

Posted 12 months ago

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Business Continuity Associate APAC

Kuala LumpurHybridFull-time

AI Summary

Acts as the local execution arm of the Global team, triaging, owning, and resolving operational incidents end-to-end; coordinating with processors, acquirers, card networks, and APMs to keep operations running and support merchants.

About this role

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

  • Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level.
  • Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity.
  • Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.

    • What will I be doing?

  • Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
  • Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers.
  • Provide hands-on merchant support and go-live readiness (credentials and required tasks), including hypercare during launches.
  • Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
  • Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

    • What skills do I need?

  • 2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
  • Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.
  • Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented.
  • Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset.
  • Ability to operate across time zones and manage multiple priorities with high attention to detail.
  • Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).

    • Skills

    ExcelFintech OperationsIncident ManagementJiraPayments OperationsProcessor Acquirer APM Card SchemeRoot-cause AnalysisTime-zone Collaboration

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