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Posted 16 months ago

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Business Development Manager (SMB Accounts)

Hong KongOn-siteFull-time

AI Summary

Business Development Manager (SMB Accounts) focuses on acquiring SMB merchant partners for ShopBack Pay, coordinating with cross-functional teams, and enhancing the merchant experience in a fast-paced startup environment.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead

  • This is a role with our latest product: ShopBack Pay - a new initiative that helps customer earns Cashback in the offline/online world.
  • To execute the company’s plan in acquiring SMB merchant partners
  • Strong SMB merchant connections in the F&B industry is a plus
  • Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead
  • Collaborate with cross-functional teams (for eg. ops team, account management team and marketing team) to ensure alignment and successful implementation of ShopBack Pay initiatives
  • Provide feedback to help improve and streamline sales cycle with optimised operational process
  • Provide ongoing support to merchant partners, understanding their expectations and optimizing their experience with ShopBack Pay

    • Essentials to Succeed

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Minimum 3 years of Business Development / Account management experience, preferably within the technology or e-commerce sector
  • Strong presentation skills and the ability to articulate complex concepts in a clear and compelling manner
  • Strong interpersonal skills coupled with good analytical capabilities
  • A self-starter and motivated individual with a can't-is-not-an-option attitude. A problem-solver who is not discouraged by failure or mistakes
  • Ability to thrive in a fast-paced environment, juggling multiple tasks while maintaining a high level of accuracy
  • Hungry and driven to be part of the process of building a successful business in a startup environment
  • Passionate about being part of an exciting new team that wants to make a meaningful impact in the region
  • Determination to excel in one of the fastest growing start-up
  • Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

    • Skills

    Account ManagementAnalytical SkillsBusiness DevelopmentCross-Functional CollaborationCustomer SuccessE-commerceGenerative AI Tools (e.g., ChatGPT)Market ResearchNegotiationPartner ManagementPresentationSalesStrategic PlanningTechnology/IT Familiarity

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