Posted 5 days ago

Business Operations Intern - (Italian Speaker)

LisbonHybridInternship

AI Summary

Business Operations Intern at Emma – The Sleep Company, responsible for managing ecommerce operations projects, bridging operations and market teams, monitoring KPIs, and resolving operational issues in a D2C sleep brand.

About this role

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?

What you'll do:

You will be responsible for managing your own projects in the field of ecommerce operations in one of our Ecommerce markets.

You will be the link between our operations teams (customer service, warehouse, delivery, planning, etc) and one of our Ecommerce market team, centralizing information and ensuring a smooth supply chain of our products.

You will investigate, escalate, and follow through until it's resolved in case of operational issues

You will monitor key performance metrics both on customer experience side (NPS, return rates, Trustpilot, etc.) and on the operations side (stock health, OTIF, forecast accuracy, etc.) to identify improvement opportunities.

You will report customer experience and operations performance regularly sharing visibility internally.

You will be supported by a more senior team member to help you grow professionally and personally.

Who we're looking for:

This internship will start on 1st of January 2027

You are studying or have graduated in business administration, media management or any related university program.

You have a strong business sense or have gained first practical working experience in a start-up/fast-paced environment

You have strong analytical skills and can learn quickly.

You like to take on responsibility and are able to work independently.

You are available for at least 6 months.

You are fluent in English and Italian.

You are available for at least 6 months.

What we offer :

A competitive Package of 1250€ monthly (including meal allowance and Coverflex benefits)

Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)

Private health insurance including dental care

In-house Portuguese classes from beginner to advanced level

A combination of personal and company growth to accelerate your career and help you reach your goals

The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team

Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA

To work and learn from experts in diverse fields and get to know your team members at exciting company events

Skills

Customer ServiceData AnalysisDelivery CoordinationEcommerce OperationsEnglishForecast AccuracyItalianKPI MonitoringNPSOTIFPlanningReturn RatesStock HealthSupply ChainTrustPilotWarehouse Operations