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Klivvr

Posted 7 months ago

Open

Call Center Agent

GizaOn-siteFull-time

AI Summary

Call Center Agent handles inbound/outbound calls, resolves inquiries, logs interactions in CRM, and assists customers with financing solutions while meeting KPIs.

About this role

We are looking for a dedicated Call Center Agent to handle inbound and outbound customer interactions, resolve inquiries efficiently, and ensure a seamless customer journey.

What you will do:

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer inquiries regarding financing solutions, payment plans, and account details.
  • Provide accurate product and service information while maintaining high-quality standards.
  • Resolve customer complaints, requests, and escalations with empathy and efficiency.
  • Log all customer interactions accurately in the CRM system.
  • Follow up on pending cases to ensure timely resolution.
  • Collaborate closely with team leaders to improve call quality and enhance the customer experience.
  • Promote Klivvr's financing services and guide customers through the application process.
  • Ensure compliance with company policies, data privacy regulations, and Central Bank of Egypt requirements.
  • Strive to meet and exceed individual and team KPIs, including call handling time, customer satisfaction, and resolution rates.

    • To succeed in the role, you’ll need to have:

  • Bachelor’s degree in Business Administration, Commerce, or a related field.
  • 0–2 years of experience in customer service, preferably in financial services, banking, or telecom.
  • Strong problem-solving skills and the ability to handle customer concerns effectively.
  • Active listening and conflict-resolution skills.
  • Excellent communication and interpersonal skills in both Arabic and English.
  • Basic computer proficiency, including Microsoft Office and CRM tools.

    • Skills

    Active ListeningArabicCall HandlingConflict ResolutionCRM ToolsCustomer ServiceData EntryEnglishMicrosoft Office

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