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Paradigm Health

Posted 1 month ago

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Care Support Specialist - Weekday

ValparaisoOn-siteFull-time

AI Summary

Care Support Specialist handles a high volume of inbound calls from patients, families, and partners, providing compassionate information and routing callers to the appropriate departments while documenting interactions and supporting field staff coordination.

About this role

If you are looking for... a company that is patient-focused, provides the highest quality of care, family-oriented working environment with a non-corporate feel, managers and leadership who truly listen and follow up, teamwork, recognizes a job well done... YOU'RE IN THE RIGHT PLACE!
Paradigm Health is an exciting Indiana-owned company that brings a new "Paradigm" to Home Care. Our culture is fresh, exciting and progressive to afford our team members a fulfilling work experience. We are looking for the best of the best; team members who are driven, compassionate and take pride in the quality of their care and services. This is a great opportunity for the right candidate. Paradigm Health is expanding rapidly throughout Indiana and you could be our next great team-member!
Our mission to become the 'Employer of Choice' has led up to wining a 'Top Workplace' Award by the Indy Star for the past 6 years, and we are not finished yet!

Job Description

  • Care Support Specialist
  • Schedule: Monday - Friday 8:00 am - 5:00 pm
  • Demonstrate commitment to the Paradigm Health mission, vision and core values
  • Answer a high volume of incoming calls from patients, families, community partners, referral sources, and team members with professionalism, warmth, and calm attentiveness.
  • Provide clear, compassionate, and accurate information, or connect callers to the appropriate department or team member in a timely manner.
  • Support patients and families during stressful or emotional moments through active listening, empathy, and respectful communication.
  • Establish positive, trust-based rapport with every caller, representing Paradigm Health’s commitment to dignity, service, and responsiveness.
  • Accurately log, document, and route all calls using designated systems, ensuring continuity and follow-through.
  • Serve as a reliable communication bridge for field staff by relaying messages, supporting coordination, and escalating needs appropriately.

    • Benefits

    Benefits
  • Competitive salary
  • Mileage reimbursement
  • Excellent PTO program (up to 136 hours in first year)
  • Every Friday is payday!
  • Health, dental, vision
  • 401k match program
  • Great team environment (Top Workplace Awards)!
  • Community Volunteer PTO / Birthday PTO

    • Requirements

    • 1 year of office/admin experience strongly preferred.

    • Experience answering phone calls required.

    • Experience providing a high level of customer service required.

    • Experience with Microsoft Office Suite required.

    • Excellent organizational skills and attention to detail.

    • Excellent written and verbal communication skills.

    • Excellent organizational and time management skills.

    Skills

    Call LoggingCustomer ServiceDocumentationMicrosoft OfficeOrganizational SkillsPhone SupportTime Management

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