Posted 1 month ago
Carrier Capacity Representative
AI Summary
Carrier Capacity Representative builds and maintains carrier relationships, sources and negotiates capacity, and supports sales and operations to ensure efficient load dispatch and profitability.
About this role
Dynamic Connections is a leading North American third-party logistics company that provides integrated solutions for our customers. Dynamic Connection creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress-free transportation experience.
At Dynamic Connections, we treat our employees like we treat our customers – with honesty, integrity, and respect. We enjoy working together and making sure every day counts. We love doing team building activities like painting nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.
What are we looking for?
We tackle complex logistics challenges while trying to simplify the lives of our customers.
We are seeking a Carrier Capacity Representative to join our reefer division. In this role, you will be responsible for building and maintaining strong carrier relationships while supporting the sales and operations teams. This role requires a proactive, driven individual who thrives in a fast-paced environment and takes pride in delivering solutions, building lasting partnerships, and contributing to the long-term success of our team.
Transportation is a fast-paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving...head-on!
To be successful in this role, you bring:
- The drive to actively source, negotiate, and grow carrier partnerships that support business growth and align with company financial targets.
- A customer-first mindset—working hand-in-hand with sales and operations to deliver best-in-class service.
- A proven ability to build and maintain strong relationships with carrier dispatchers and internal teams.
- Accuracy and efficiency in dispatching loads, completing administrative duties, and updating tools like our transportation management system in a timely manner.
- Strong problem-solving skills to proactively identify potential issues, create solutions, and escalate when necessary.
- Excellent communication skills, both written and verbal, with the confidence to negotiate rates and influence outcomes.
- A results-oriented approach, demonstrated through meeting daily targets for quotes, pre-calls, and tenders, as well as driving year-over-year carrier growth.
- Self-motivation and accountability—your job isn’t done until the job is done.
- A relentless desire to win, go above and beyond, and inspire your team through commitment and perseverance.
What you will do, day to day:
- Strategic Sourcing & Lane Development
- Capacity Procurement: Proactively identify and qualify asset-based carriers to service recurring lanes and project freight.
- The "Buy" Strategy: Execute purchasing strategies that improve margin consistency. You aren't just covering loads; you are buying capacity at the right price point to ensure long-term profitability.
- Negotiation & Pricing Support
- Rate Negotiation: Negotiate standing orders and dedicated pricing with carriers, moving relationships from transactional spot-rates to contract rates.
- Benchmarking: Monitor market indices (DAT, FreightWaves, etc.) to ensure our procurement costs remain competitive.
- Operational Excellence (For Sourced Lanes)
- Carrier Accountability: Ensure carriers you onboard adhere to service requirements for the specific lanes they service (tracking, equipment quality, on-time performance).
- CRM / TMS Management: Maintain impeccable records in our TMS (Revenova), ensuring carrier profiles, lane preferences, and rate history are accurate and actionable for the broader team.
- Troubleshooting: Act as the primary escalation point for the strategic carriers you manage, solving high-level issues that threaten the relationship.
Bonus Points:
- Strong knowledge of USA trucking and freight markets.
- 2–3 years of experience in carrier sales, dispatch, or logistics operations.
