Posted 1 month ago
Jr. Operations Coordinator
AI Summary
Operations Coordinator handles shipment tracking, pricing/quoting, dispatching service providers and delivering exceptional customer experience in a fast-paced logistics environment.
About this role
Who are we?
Dynamic Connections is a leading North American third-party logistics company that provides integrated solutions for our customers. Dynamic Connection creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products.Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress-free transportation experience.
Over the last two years, we have formed a strong partnership with NALSI-North American Logistics Services Inc. This partnership enhances our technology, load visibility and reporting analytics, to provide our customers with even better shipping solutions and customer support.
At Nalsi Powered by Dynamic Connections, we treat our employees like we treat our customers – with honesty, integrity, and respect. We enjoy working together and making sure every day counts. We love doing team building activities like, paint nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.
What are we looking for?
We are seeking a motivated Operations Coordinator to join our team. We tackle complex logistics challenges while trying to simplify the lives of our customers; as an Account Manager you are at the centre of creating and developing solutions.
As an Operations Coordinator, you’ll join a lean but mighty operations team who provide dedicated support to our portfolio of customers. Day to day, you will be responsible for tracking shipments for customers, pricing and quoting shipments, dispatching logistics service providers, and providing customers with a best-in-class customer experience. Transportation is a fast-paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving...head-on!
If you are competitive, hardworking, and an enthusiastic person who is looking for a challenging and upbeat work environment, then we want...you.
To be successful in this role, you bring:
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Exceptional attention to detail. This is your most important quality; you catch errors and discrepancies…better yet, you find them before they become mistakes!
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High energy – like us, you’re always on and working at a fast pace. This is a fast-moving industry, and our workplace is equally fast-paced. We are deadline driven since logistics is time sensitive.
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Self-Starting – you don’t need or want anyone watching over you and motivating you, as you’re self-motivated, every day, to the best that you can be.
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Highly collaborative – you’re always looking for ways that you can help your teammates be successful and ensure success for our customers.
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Relationship builders – you care about your customers, and that will come across in all of your interactions. You’ll foster strong and long-term relationships with them by treating their business like your own business.
What you will bring to this role:
From logistics, you have learned you work very well in a fast-paced environment where work is time sensitive in nature
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You are tenacious, you don’t give up when faced with a challenge, you thrive in seeing successful resolutions and outcomes
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Good judgement and strong problem-solving skills
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Experience in a customer facing role, your customers are important to you
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Exceptional communication skills; you will build customer relationships and ensure customer needs are heard and delivered upon
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Strong computer skills and proficiency with Microsoft Office Suite
Bonus Points if you have:
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Worked in trade shows and know that deadlines count!
Work Location:
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NALSI is headquartered in Bolton. Our DCHQ is based in Burlington, we have a strong in-person culture. Our office environment helps team members grow and thrive in a fast-moving industry. Our expectation is that this role will mostly be based out of Bolton, but with flexibility to travel to our other locations.
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For this reason, a candidate who drives would find the role most suitable.
