Carrier Solutions Representative

ESSENTIAL DUTIES

• Build and foster relationships with carriers within their assigned localities.

• Work as a team to book freight 24+ hours out.

• Follow the EASE Logistics process to identify and solve issues quickly and efficiently.

• Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.

• Use the established network to offer loads via PNN (Private Notification Network) and Waterfalls.

• Clear, consistent, and professional carrier communication is always a top priority.

• Recruit qualified carriers to work with EASE Logistics.

• Build and maintain relationships with new and existing carriers to effectively support our customers.

• Hold carriers accountable for established KPI’s.

• Use carrier scorecards to manage and monitor carrier performance.

• Communicate market conditions that may impact capacity, cost, and service.

• Negotiate and manage contracts, terms, and renewals with carriers.

• Collaborate with carriers and internal teams on continual improvement initiatives.

• Aid in the development of carrier relationships.

• Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.

• Multitask and provide customer service to carriers and customers alike.

• Assist in inbound/outbound phone calls and emails.

• Other duties as assigned.

POSITION TYPE & EXPECTED HOURS OF WORK

• This position is full-time. Employees typically work Monday-Friday, 8:00 am – 5:00 pm (with an hour lunch), 40+ hours per week, as business demands.

QUALIFICATIONS:

Education

• High School Diploma or GED required.

• A bachelor's degree is preferred.

Experience

• A minimum of 3 years of related experience (Bachelor’s degree), or

• A minimum of 5 years of related experience (Associate’s degree), or

• In lieu of a degree, a minimum of 6 years related experience required.

• Transportation industry experience is a plus.

• Additional related training and certifications will be weighted on a case-by-case basis.

Knowledge, Skills, & Abilities

• Energetic, relentless, and thriving in hunting for opportunities

• Excellent communicator with a great phone presence

• Constructive problem solver

• Growth mindset

• Has an entrepreneurial spirit

• Is ambitious and resilient

• Someone who is teachable/coachable

• Empathy

• Relationship Oriented

• Strong Oral and Written Communicator

• Flexible in work hours and adaptable to changing workload.

• Proficient in Microsoft Office Suite

• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.

• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.

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