Client Delivery Coordinator

Key Responsibilities

• Support candidate sourcing via GTI and external databases
• Manage all candidate queries via phone, email, customer support desk
• Facilitate regular status updates to all candidates in the pipeline
• Manage and track candidate referrals for each client
• Deliver candidate briefing calls
• Deliver candidate feedback calls and campaign evaluations
• Facilitate any adjustments for candidates during the selection process
• Measure the delivery through campaign NPS scores

• Manage and process all client and campaign activities within defined SLA timeframes

• Support client ad hoc requests
• Build knowledge and understanding of each client’s systems and processes

Skills, Knowledge & Expertise

• Strong teamworking skills – ability to work in a team, supporting a shared workload
• Able to manage changing priorities and ambiguity in your own workload
• Organised and able to manage multiple tasks and deadlines
• Excellent phone manner and written communication
• Excellent attention to detail
• Self-motivated and able to display initiative
• Computer literate: experience of using email, internet, and MS Office packages
• Previous experience in a customer facing environment would be preferable

Benefits

• Permanent role – 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.