Client Service Representative

Full-Time Veterinary Client Service Representative (CSR)

Join a Premier Veterinary & Pet Wellness Team in Dallas, TX

Why Work at Canine Country Club and Wellness Center?

• Established, well-respected veterinary and boarding facility in Dallas
• Supportive, team-oriented culture
• Fast-paced, engaging work environment
• Opportunities for professional growth
• Competitive compensation and benefits

Key Responsibilities

• Greet clients and pets with professionalism and warmth
• Answer multi-line phones and schedule appointments efficiently
• Check patients in and out accurately
• Process payments and maintain accurate financial records
• Educate clients on services, wellness plans, and preventative care

• Maintain accurate medical records in the practice management system
• Coordinate with veterinary assistants, technicians, and doctors to ensure smooth patient flow
• Manage appointment scheduling to optimize hospital efficiency
• Support boarding and grooming service coordination when needed

• Provide clear explanations of hospital policies and services
• Handle client concerns with empathy and professionalism
• Maintain confidentiality and uphold high customer service standards

Skills, Knowledge & Expertise

• 1+ year of customer service experience required (veterinary experience preferred
• Experience in a veterinary hospital, pet care facility, or medical office strongly preferred
• Proficiency with computers and scheduling systems
• Strong multitasking and organizational skills
• Ability to remain calm and professional in a fast-paced environment
• Excellent verbal and written communication skills

Ideal Candidate

• Friendly and professional under pressure
• Detail-oriented and highly organized
• Passionate about delivering outstanding client experiences
• Comfortable discussing financial information and service recommendations
• A collaborative team player who supports hospital success

Schedule

• Full-time position
• Rotating Saturdays may be required

Benefits

• Competitive hourly pay (based on experience)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee pet care discounts
• Opportunities for advancement within the organization

Apply Today