Client Services Manager
Stoke on TrentHybridFull-time
AI Summary
The Client Services Manager leads a client portfolio and team, cultivating client relationships and collaborating with directors to deliver outstanding service and drive growth.
About this role
At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.
By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
Key Responsibilities
As Client Services Manager, you’ll be fully immersed with our experienced accounts team, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.
It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:
- Manage and look after your own vibrant and diverse client portfolio.
- Cultivate long-lasting relationships becoming the go-to for clients.
- Lead a team, overseeing the production of the work to deliver a fantastic service.
- Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
- Wow clients daily, getting to know their business to deliver a great experience.
- Contribute to our growth by retaining existing clients and building relationships with potential new clients.
- Coach and develop the accounts team and line reports.
Skills, Knowledge & Expertise
Hungry for a new challenge, you’ll:
- Be ACA / ACCA qualified.
- Have practice experience as a manager or assistant manager.
- Have worked with a range of clients, including owner-managed businesses.
- Be tech-savvy, with a knowledge of CCH desirable.
- Be a superb leader that energises those around you.
- Thrive in a collaborative and progressive environment.
- Love getting to know people and be a fantastic communicator.
Benefits
Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance with an extra day off to celebrate your birthday
- Flexible hybrid working
- Volunteer day
- Tailored learning and development
- Company pension
- Health MOTs
- Mental health support
- A fully loaded wellbeing, social & community calendar.
Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.
If this role with us as a Client Services Manager sounds good, then what’s stopping you? Apply today!
Skills
ACAACCACCH
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Market data for this role
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.