
Posted 14 days ago
Client Support & Travel Booking | Online
VirginiaRemote
AI Summary
Client Support & Booking Assistant handles client inquiries, booking coordination, and itinerary support for travel planning clients via email, phone, and messaging.
About this role
We are seeking a reliable and service-driven Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.
Responsibilities:
Assist clients with organizing booking details, dates, preferences, and service selections
Provide customer support through email, phone, and messaging in a professional manner
Help gather and maintain information needed for reservations and itinerary support
Coordinate booking details and follow up with clients as needed
Maintain accurate notes, client profiles, and documentation within our systems
Respond promptly to client questions and provide helpful guidance
Stay informed about available destinations, suppliers, and experience options
Support administrative tasks related to planning and booking services
Work collaboratively with the team to ensure a smooth and positive client experience
Skills & Qualifications:
Strong customer service and communication skills
Organized, detail-oriented, and comfortable using online tools
Ability to work remotely and manage your own schedule
Professional, dependable, and proactive
No previous experience required — full training is provided
What We Provide:
Comprehensive training and onboarding
Access to booking tools, systems, and resources
Flexible remote schedule
One-on-one support and continued guidance
A positive, team-focused work environment
Work Environment:
This remote role includes assisting clients with planning needs, supporting booking coordination, and helping ensure smooth travel-related experiences. It is performance-based and ideal for individuals who enjoy independent work and providing excellent service.
Skills
Booking ToolsClient Profile ManagementCustomer Service SoftwareDocument ManagementEmailItinerary SupportOnline Booking PlatformsPhone SupportReservation SystemsScheduling Tools
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Market data for this role
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.