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splend

Posted 2 days ago

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Collections Officer

LondonOn-siteFull-time

AI Summary

The Collections Officer contacts customers to recover overdue payments, tracks incoming payments, reconciles accounts, and negotiates repayment solutions while ensuring compliance with FCA and FDCPA regulations.

About this role

About Us 

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

  • You want to have a direct impact on keeping Splend’s fleet safe, compliant, and on the road nationally.
  • You enjoy working closely with suppliers and internal teams to solve problems, improve efficiency and make real operational decisions every day.
  • You’re interested in joining a collaborative fleet team where you can build strong industry knowledge.

About the role

The Collections Officer at Splend plays a critical role in ensuring we maintain a healthy cash flow by contacting customers to recover overdue payments. We use communication and negotiation skills to resolve outstanding debts while maintaining positive relationships with clients.

This role is one of our busiest and no two days will be the same, when dealing with our wide range of customers. If you love the fast paced nature of collections and working with customers to resolve outstanding payments we would love to hear from you!

Responsibilities:

  • Ensure incoming payments are accurately tracked and processed. Monitoring customer accounts, ensuring timely invoicing, and collecting payments.
  • Oversee and handle customer accounts that are past due or in default and prioritise collections efforts.
  • Track overdue accounts and identify patterns of potential risks. Send payment reminders, email follow-ups and make calls to resolve outstanding balances.
  • Match and post incoming payments to the correct invoice. Ensure deposits are made accurately and ensuring ledger entries are up to date.
  • Reconcile in house system with general ledger accounts to ensure entries match financial records. Address discrepancies in billing or payments by collaborating with internal teams
  • Recovering overdue payments. Negotiating repayment solutions and ensure all recovery efforts comply with FCA regulations and ethical debt collections practices.
  • Analyse overdue accounts to identify the cause of non-payment and prioritize recovery efforts. Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies.
  • Ensure all collections efforts adhere to applicable laws such as the Fair Debt Collections Practices Act (FDCPA), the financial Conduct Authority (FCA) or other local regulations.
  • Serve as the primary point of contact for debtors to address concerns and provide guidance during negotiations

    • What you'll Bring:

  • Knowledge of financial systems and regulations
  • Experience working in an automotive background
  • Capability in MS Office suite of products, specifically Microsoft Excel
  • Excellent numerical, written and communications skills
  • Can quickly and effectively solve customer problems
  • Presents a cheerful, positive manner with customers
  • Develop better, faster, or less expensive ways to do things
  • Works collaboratively with others to produce innovative solutions
  • Strong Administration skills

    • Skills

    Account ReconciliationDebt CollectionExcelFCA RegulationsFDCPA ComplianceFinancial SystemsGeneral Ledger ReconciliationInvoicingMicrosoft OfficePayment Processing

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