Maintenance Controller

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

• You want to have a direct impact on keeping Splend’s fleet safe, compliant, and on the road nationally.
• You enjoy working closely with suppliers and internal teams to solve problems, improve efficiency and make real operational decisions every day.
• You’re interested in joining a collaborative fleet team where you can build strong industry knowledge.

About the role

The Maintenance Controller plays a critical role in ensuring Splend’s fleet remains safe, compliant, and on the road. Based at our Aldgate Office, this role is responsible for coordinating approved maintenance activities in line with budget, managing service-related communications, and actively reducing vehicle downtime by maintaining an accurate and up-to-date Vehicle On Road (VOR) list.

• Taking phone calls and emails from suppliers, negotiating work to be done and approving costs for service repairs nationally in line with approved maintenance budgets. 
• Generating reports and working with relevant teams to ensure vehicles are serviced on time and maintained in accordance with manufacturers guidelines.  
• Monitor, maintain, and actively reduce the Vehicle On Road (VOR) list, ensuring timely follow-up and resolution.
• Coordinate with workshops and internal teams to ensure maintenance work is completed efficiently and within agreed timeframes
• Responsible for the creating of work orders and purchase orders to be raised.
• Working with fleet management team to identify trends/patterns to improve efficiencies and processes. 
• Ensure all maintenance activities are accurately recorded and compliant with company and manufacturer standards.
• Support the Fleet Operations Team Leader with reporting, tracking, and maintenance administration tasks as required.

Previous Experience in Fleet maintenance, automotive operations, or a similar coordination role (preferred).

Excellent communication skills with high attention to detail.

Ability to manage multiple priorities in a fast paced environment.

Proactive and solution focused with a customer focused mindset.

Calm under pressure and able to manage competing demands.

Excellent telephone manner - must be confident, professional and personable, with the ability to build rapport and communicate effectively with suppliers over the phone.