Posted 13 days ago

Customer Service Representative (Part Time)

LondonOn-sitePart-time

AI Summary

Customer Service Representative handling phone-based inquiries and issues for Splend's vehicle ownership customers in Australia and the UK, using Zoho CRM to log interactions and coordinate with internal teams.

About this role

About Us 

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service.

Please note: We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.

Key Responsibilities:

Working to manage customer interaction queries, issues, questions and complaints.

Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.

Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.

Building sustainable relationships and engaging customers by going the extra mile.

Working to meet personal and team qualitative and quantitative targets.

Follow all compliance measures and provide accurate response both verbally and written.

Keep accurate record keeping in CRM (Zoho)

Collaborate with relevant departments to provide a positive solution to the customer.

Be a team player and add value to the Splend, daily.

Ability to work weekends as required.

Key Requirements:

Minimum 1+ years’ experience in a customer service position.
Be a natural problem solver.
Have superb communication skills both written and verbal.
Be tech savvy and quick pick-up new systems with ease.
Present a cheerful, positive manner and show a willingness to help our customers.
Strong customer service focus and commitment to excellence.
Effective time management and organisation skills.
Experience using Zoho (preferable).