Communication Marketing Manager (f/m/d)

This is limited position and based in Munich/Berlin, Germany or Rennes, France.

IDnow is looking for Communication Marketing Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.

The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end-of-life notices and product update announcements.

Key Responsibilities

• Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
• Work closely with Product Managers to gather the technical context needed for accurate comms
• Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
• Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
• Support logistics and content preparation for customer-facing CAB events
• Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team
• Work with the marketing team to align product communications with broader messaging

Preferred Experience

• Up to 5 years of experience in a customer communications, product marketing, or product communications role
• Strong B2B SaaS background, ideally in a startup or scale-up environment
• Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
• Ability to translate complex technical concepts into clear, customer-friendly language
• Excellent written English communication skills
• Comfortable working with cross-functional teams including Product, Marketing, and Customer Success

Nice-to-have's

• German language skills
• Experience in identity verification (IDV), KYC, or fintech sectors
• Familiarity with customer advisory board (CAB) processes and event support
• Experience working across multiple European markets

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations