Copy of KA Quality Control Specialist
AI Summary
The KA Quality Control Specialist ensures high operational quality for key accounts by monitoring performance, resolving issues, coordinating cross‑functional teams, and driving continuous improvement.
About this role
About the Role
TheKA Quality Control Specialistis responsible formaintainingand improving the operational quality of key accounts by ensuring smooth communication, precise data monitoring, and effective issue resolution. This role focuses on aligningUniUni’sdelivery performance with client expectations, proactively managing service issues, and driving continuous quality improvement through cross-functional collaboration.
Responsibilities
- Maintain daily communication with key clients,monitortheir satisfaction with service quality, and promptly resolve operational issues.
- Organize regular client meetingsto strengthen relationships andestablishefficient communication channels betweenUniUni’soperations teams and customers.
- Monitor key account performance metrics, including delivery timeliness, pickup and upload rates, tail-end orders, POD accuracy, and customer complaints.Identifyroot causes and drive corrective actions.
- Review and implement client-specific quality requirementsas defined in service contracts, adjusting monitoring and reporting mechanisms to ensure compliance.
- Coordinate client reward and penalty processes, proactively address exceptions, and minimize compensation risks through early intervention.
- Collaborate with internal teams(warehouse, dispatch, customer service, and quality control) to enhance end-to-end service performance and operational efficiency.
- Analyze operational and customer datatoidentifytrends, generate performance insights, and prepare regular quality reports for management and clients.
Qualifications
- Bachelor’s degree or above inBusiness, Logistics, Supply Chain, Data Analysis, or related fields.
- 1–3 years of experience inkey account management, quality control, orlogisticsoperationspreferred.
- Strong analytical skills withproficiencyinExcel, Google Sheets, Tableau, or Power BI; knowledgeofPythonis an asset.
- Exceptional communication and coordination abilities in bothEnglish and Mandarin.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- A proactive problem solver with a continuous improvement mindset.
- Familiarity withTMS/WMS systemsor last-mile delivery processes is a plus.
Who Are We?
UniUni is a Canadian last-mile e-commerce logistics company and one of the fastest-growing in North America. By integrating advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience with exceptional reliability and customer satisfaction. Serving a wide range of clients—from emerging e-commerce platforms to established global retailers—UniUni continues to set new standards for speed, quality, and service excellence.
