Credit Controller
Stoke on TrentHybridFull-time
AI Summary
The Credit Controller will proactively collect outstanding debts, maintain accurate payment records, and build positive client relationships while managing a portfolio of offices in collaboration with the Head of Credit Control.
About this role
At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.
By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.
Key Responsibilities
As a Credit Controller you’ll be fully immersed with our experienced Credit Control team and working successfully with our Head of Credit Control to achieve great things together. Life will be fast paced, engaging, creative and rewarding.
It’s a great opportunity for an ambitious individual to challenge themselves, develop and progress within a forward-thinking and fast-paced firm. You’ll:
- Take a proactive, can-do approach to collecting outstanding debts, confidently working towards agreed collection targets
- Build rapport while chasing overdue payments through friendly and professional phone calls, emails, and letters
- Keep everything running smoothly by maintaining accurate, up-to-date records of payment activity and promises
- Tackle any challenges head-on, working closely with the Head of Credit Control for support and solutions
- Nurture strong, positive relationships with clients through clear communication and great service
- Take ownership of your own portfolio of offices, managing them efficiently
Skills, Knowledge & Expertise
Hungry for a new challenge, you’ll:
- Have previous Credit Control experience within practice or industry.
- Be tech-savvy, with a experience using Xero & Excel (knowledge of CCH is also desirable but not essential).
- Thrive in a collaborative and progressive environment
- Love getting to know people and be a fantastic communicator.
Benefits
Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:
- Competitive salary
- Generous holiday allowance with an extra day off to celebrate your birthday
- Volunteer day
- Flexible hybrid working
- Tailored learning and development
- Company pension
- Health MOTs
- Mental health support
- A fully loaded wellbeing, social & community calendar.
Together we achieve great things for our team, clients, communities and the planet. You can read more about life at DJH here.
Skills
Accounts ReceivableCCHCredit ControlDebt CollectionExcelPayment Activity TrackingXero
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.