Customer Pickup Associate

Description

Position Summary:

The position is the initial contact for both internal and external customers requiring assistance in the CPU department of the warehouse.

Essential Functions:

The essential functions include, but are not limited to the following:

• Ensure merchandise is accurate and free of damage. Report quality variances.
• Properly use the hand held scanner to process the merchandise.
• Operate and maintain equipment in a safe and clean condition
• Maintain a clean, neat, and orderly work area.
• Conduct operations in a manner that promotes safety. Comply with OSHA and MSDA standards.
• Safely and effectively assist in loading customers’ merchandise.
• Assist managers in having items pulled for inspection.
• Properly deliver out customer invoices.
• Staff and monitor the front desk, i.e. customer phone calls, customer service calls, sales managers etc.
• Ensure all guardsman/bed gear items are pulled correctly.
• Ensure all returned items taken to the return lane in a timely manner.
• Assemble furniture utilizing specified power tools.
• Load merchandise on Transfer trucks as necessary.
• Perform part replacement tasks as necessary.
• Communicate effectively in reading, writing, and speaking in the English language
• Must be able to stand and/or walk for long periods of time and maneuver effectively around warehouse and warehouse property.
• Must be able to bend, kneel, squat, reach, and/or twist frequently.
• Must be able to lift heavy furniture up to 500 lbs. safely and with assistance while moving merchandise in various positions without causing damage to merchandise or property.
• Must be able to work a warehouse environment which is subject to temperature changes not easily controlled by heating or air conditioning.
• Perform other job related duties as assigned

Requirements

Minimum Requirements (Knowledge, Skills and Abilities):

High School Diploma or equivalent is preferred.

• Customer focus, dependability, teamwork, coordination, organization, time management, reporting skills, inventory control, documentation skills, and equipment maintenance.
• Excellent communication and organizational skills and customer service oriented.
• Be able to work independently or as part of a team with minimal supervision.
• Ability to prioritize and organize workflow on a daily basis to accomplish required tasks.
• Must be able to use hand tools effectively.

Very Heavy Exerting in excess of 100 lbs. of force occasionally and/or in excess of 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Definitions:

Occasionally: activity or condition exists up to 1/3 of the time

Frequently: activity or condition exists from 1/3 to 2/3 of the time

Constantly: activity or condition exists 2/3 or more of the time